Delivery Agent Rules & Regulations

Rules version: 1.0 · Effective date: 2026-09-25

Accept deliveries responsibly

Accept only deliveries you are able and willing to complete.
Review the pickup location, delivery location, distance and earnings before accepting.
Do not abandon an accepted delivery without a valid reason.

Collect and protect products carefully

Confirm the assigned order and check the package count before leaving the seller.
Report visible damage or discrepancies before you leave the seller.
Keep products secure and protected while they are in your possession.
Do not open, use, replace or alter products without authorization.
Follow handling instructions for fragile, food and temperature-sensitive items.

Deliver to the correct customer

Deliver the correct product to the correct customer.
Do not hand an order to an unrelated person unless the official process allows it.

Delivery confirmation code

Always confirm delivery with the customer's code.
Never guess a code, enter a code falsely, or reuse a previous code.
Never mark an order delivered without actually delivering it.
Treat the code as confidential.

Customer privacy

Customer phone numbers and addresses are confidential.
Do not share, publish or sell customer information.
Contact customers only about the delivery in progress.

Professional conduct

Communicate respectfully with customers, sellers, other agents and administrators.
Be honest. Avoid harassment, threats and discrimination.
Respect customer property and follow reasonable delivery instructions.

Payments and earnings

Never request money outside the official E-SHOP charges.
Never ask a customer to send an E-SHOP payment to a personal account.
Do not negotiate or modify system-generated delivery fees.
The platform fee is deducted from delivery earnings under the configured rules.
Earnings are processed after a delivery is confirmed, never before.

Prohibited activities

Theft, fraud, falsified delivery status and unauthorized payments are prohibited.
Sharing accounts, manipulating location, fees or order status is prohibited.
Bypassing E-SHOP security controls is prohibited.
All activity must also comply with applicable laws.

Problems during a delivery

Report damaged, lost, incorrect or missing products immediately.
Do not keep a product or falsely mark an order delivered if a problem occurs.
Use the official support process and return the product where required.

Account security

Keep your password confidential and never share login credentials.
Use only your own account and report unauthorized access.
E-SHOP administrators will never ask you for your password.

Review, suspension and termination

Serious or repeated violations may lead to review, suspension or deactivation.
Where appropriate you will be told the reason and how the matter can be reviewed.